Information
Welcome to the Juliettes Desserts FAQ page. Here you'll find answers to some of the most common questions our customers ask about our delicious desserts and event services. We aim to make your experience as sweet and smooth as possible!
Frequently asked questions
At Juliettes Desserts, we pride ourselves on creating unique and memorable dessert experiences for all types of events. From custom cakes to delightful treat tables, we're dedicated to quality and excellent service. Below, you'll find answers to questions that will help you understand our process and offerings better.
Is table display included in package deals?
Please contact us directly for detailed information regarding our package deals and what is included. Our team will be happy to discuss your specific event needs and provide a tailored quote.
How do I order and what about delivery?
Customers can make enquiries via email and WhatsApp. We provide full responses to all questions and will guide you through the ordering process and discuss delivery options for your event.
What is the process for custom orders?
All custom orders require 30 days' notice, and the invoice must be paid in full to confirm your order. This allows us ample time to create your perfect dessert.
Do you offer tastings for event desserts?
We offer Taste Box where you can pick up to six desserts for a small fee of £25. Please get in touch to discuss our tasting options and availability for your event.
Can I pick up my order?
Yes, we are North London based local to transportation amenities. Please arrange a pick-up time with us when placing your order.
What is your cancellation policy?
Our cancellation policy is 30 days and part refund on deposit. We recommend reviewing this information at the time of booking or contacting us for details.
Do you cater to dietary restrictions?
We strive to accommodate various dietary needs. Please inform us of any allergies or dietary restrictions when you make an enquiry, and we will let you know about our available options.
How far in advance should I place an order?
For custom orders, we require 30 days' notice. For other orders, we recommend placing them as early as possible, especially for larger events, to ensure availability.
Got more questions?
If you haven't found the answer you're looking for, please don't hesitate to contact Juliettes Desserts directly. We're always here to help make your dessert dreams a reality. Get in touch with our friendly team today!